Refund Policy

The short version

If you haven't installed your eSIM yet, you can get a full refund. That's it — we follow the same standard our own supplier uses with us.

Eligible for a refund

Your eSIM hasn't been installed on a device yet. That's the only thing that matters. Common reasons this happens:

• Your device turned out to be incompatible or carrier-locked.
• Your plans changed.
• You bought the wrong plan, or just changed your mind.

You don't need a specific reason — not installed yet is all it takes.

Not eligible for a refund

• Your eSIM has already been installed on a device — even if you haven't connected to a network or used any data yet.
• Our payment provider or supplier declines to authorize it under their own policies — rare, and we'll always request it on your behalf first.

How to request one

Email support@esimmongolia.io with your order reference. Once we've confirmed it's not installed:

1. You're refunded to your original payment method, within 14 days of approval.
2. We cancel the unused eSIM profile with our supplier.
3. You'll get confirmation once both steps are done.

Your rights under local law

Depending on where you live, you may also have additional legal refund rights — those always apply on top of everything above, never instead of it. Our payment provider publishes and honors those directly under their own refund policy — contact us and we'll point you the right way.

A note on device compatibility

We'd rather you check compatibility before buying than need a refund after — see our compatibility guide. If you're ever unsure, our support chat can help before you purchase, not just after.

Questions about this policy? Contact support@esimmongolia.io.